Privacy policy

Sorbamax Privacy Policy

Effective Date: June 28, 2026

1. Introduction

This Privacy Policy explains how Sorbamax ("we," "us," "our") collects, uses, shares, and protects your information when you visit our website, place an order, or otherwise interact with us. By using our site or purchasing our products, you agree to the practices described here.

2. Information We Collect

Information you give us directly:

  • Name, email address, phone number, billing and shipping address
  • Payment information (processed securely by our payment processor — we do not store full card numbers)
  • Order history, customer service messages, and product reviews/testimonials you submit
  • Information you provide when signing up for emails or SMS offers

Information collected automatically:

  • IP address, browser type, device type, and operating system
  • Pages viewed, time spent on site, links clicked, and referring website
  • Approximate location (derived from IP address)
  • Cookie and pixel data (see Section 4)

Information from third parties:

  • Our payment processor may share transaction confirmation data with us
  • Advertising and analytics platforms (e.g., Meta, Google) may share aggregated audience data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns
  • Communicate with you about your order, account, or customer service requests
  • Send marketing emails/SMS (only with your consent, and you can opt out anytime)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep your cart and session active while you shop
  • Understand how visitors use our site (analytics)
  • Show you relevant ads on other platforms (retargeting) and measure ad performance

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. How We Share Your Information

We share information with:

  • Service providers who help us operate our business (payment processing, order fulfillment, warehousing, email/SMS platforms, customer support tools)
  • Advertising and analytics partners (e.g., Meta/Facebook, Google, TikTok) to measure and improve our marketing
  • Legal or regulatory authorities, if required by law or to protect our rights
  • A successor entity, in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

6. International Data Transfers

Our products are fulfilled and our returns are processed through partners and warehouse facilities located outside your home country, including in China. This means your order and shipping information may be transferred to, stored in, and processed in countries with different data protection laws than your own. We take reasonable steps to ensure your information is handled securely wherever it is processed.

7. Data Retention

We retain your information for as long as needed to fulfill the purposes described in this policy — including order history, tax/accounting requirements, and fraud prevention — and then delete or anonymize it, unless a longer retention period is required by law.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access, correct, or delete the personal information we hold about you
  • Opt out of marketing emails (unsubscribe link in any email) or SMS (reply STOP)
  • Opt out of the sale or sharing of your information for targeted advertising (California and other US state residents)
  • Request a copy of your data or ask us to restrict how it's used (EU/UK residents under GDPR)

To exercise any of these rights, contact us at support@sorbamax.com. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn we have collected such information, we will delete it.

10. Data Security

We use industry-standard safeguards (encryption, secure servers, restricted access) to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our site may link to third-party websites (e.g., social media). We are not responsible for the privacy practices of those sites — review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our site after changes are posted means you accept the updated policy.

13. Contact Us

Questions about this policy or your data? Contact us at support@sorbamax.com.